FAQs
What is your policy for loss or damaged products?
Responsibility for moonwalks or equipment remains with the Lessee from time of delivery to time of return. Please be sure moonwalk or equipment is secure when not in use and protected from weather. You will be charged for damaged and/or missing items.
Which payment methods do you accept?
Accepting Payments by Cash, Zelle, Credit Cards and Paypal. Kool Kidz will impose a service fee of 4% for paypal and credit cards.
Are your units clean?
Our units are cleaned and sanitized after each rental.
How long is a full day?
Our delivery time to set up is between 8am and 12pm. Our pick up time is between 6pm and 8pm. Exact times depend on our delivery schedule, however we are more than willing to work with you if you have specific needs.
What do I do in the event that we receive unexpected rain or high wind during our rental?
Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the moonwalk’s blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the moonwalk. Once it is emptied, unplug the blower and allow the unit to deflate. DO NOT USE THE UNIT IN THE RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the moonwalk can be utilized again.
Do I have to have the moonwalk delivered or can I pick it up myself?
Unfortunately, No. Due to safety concerns, we are required to set up and take down every rental. This ensures your safety, as the units can be very heavy, as well as allows us an opportunity to review the rules and regulations regarding the operation of the unit. SAFETY FIRST!
Can I arrange for different set up and take down times?
Sure! We will do our best to arrange our delivery schedule around your schedule. While we cannot accommodate these requests every time, we will work with you to ensure that you are not inconvenienced.